77aec Privacy Policy —
How We Collect, Use,
& Protect Your Data

1. Information We Collect

77aec collects personal data from players in several ways: directly when you register an account, indirectly through your use of the platform, and through trusted third-party service providers where necessary for payment processing and identity verification. We collect only the data that is reasonably necessary to deliver our services, maintain platform security, and meet our obligations under applicable anti-money-laundering and responsible gaming frameworks.

1.1 Registration Data

When you create a 77aec account, we collect the following information:

• Full legal name;
• Date of birth (to verify that you are 18 years of age or older);
• Email address and/or mobile phone number;
• Account username and password (passwords are stored in hashed, non-reversible form — we never store your password in plain text);
• Residential city or district (used for regional service customisation and compliance checks).

1.2 Identity Verification (KYC) Data

For players who are required to complete identity verification — typically when processing withdrawals above a threshold amount or when requested for compliance reasons — we may collect:

• A copy of your National Identity Card (NID), passport, or other government-issued photo identification;
• A selfie or live photograph for biometric comparison with your submitted ID document;
• Proof of address documents such as a recent utility bill, bank statement, or official correspondence bearing your name and residential address;
• Source-of-funds documentation in cases where transaction patterns trigger an AML review.

KYC documents are handled with the highest level of care. They are processed by authorised personnel only and are not shared with any party other than those directly involved in the verification process.

1.3 Financial & Transaction Data

To process your deposits and withdrawals, 77aec collects:

• Your bKash, Nagad, Rocket, or Upay registered mobile number;
• Bank account details (account name, account number, bank name, branch) for bank transfer transactions;
• Transaction reference numbers and timestamps;
• Deposit and withdrawal amounts in Bangladeshi Taka (৳);
• Visa or Mastercard billing name and last four digits of the card number (full card numbers are handled by the card processor — 77aec does not store them).

1.4 Technical & Usage Data

When you access the 77aec platform, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser type and version;
• Pages visited, game sessions initiated, session start and end times;
• Referring URL (the page from which you navigated to 77aec.net);
• Error logs and crash reports to assist with platform stability.

This technical data is collected automatically through server logs and analytics tools. It is used in aggregate or pseudonymised form for platform improvement and is not used to personally identify you unless required for a security investigation.

1.5 Communications Data

When you contact our customer support team or respond to a platform survey, we retain records of the communication — including email correspondence, live chat transcripts, and any documents or screenshots you share — for quality assurance, training, and dispute resolution purposes.

2. How We Use Your Information

77aec uses the personal data it collects for specific, legitimate purposes directly connected to operating the platform and delivering a safe, fair, and enjoyable gaming experience for Bangladesh players. We do not sell your personal data to any third party, and we do not use your data for any purpose that is incompatible with the purposes set out in this Privacy Policy.

2.1 Marketing Communications

77aec may send you promotional emails or SMS messages about new games, deposit bonuses, seasonal offers, and platform updates. These communications are sent only to players who have opted in to marketing at the time of registration or subsequently through their account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by notifying our support team. Withdrawal of marketing consent does not affect your ability to use the platform or receive essential service communications (such as transaction confirmations and security alerts).

2.2 Responsible Gaming Monitoring

77aec uses account activity data — including deposit frequency, session duration, game patterns, and loss-to-deposit ratios — to identify players who may be exhibiting signs of problem gambling behaviour. Where such patterns are detected, a member of our responsible gaming team may proactively contact the player through their registered contact details to offer support resources, suggest the use of account limit tools, or, in serious cases, apply a mandatory cooling-off period. This use of personal data is in the direct interest of player wellbeing and is carried out in accordance with our duty of care obligations.

3. Data Sharing & Third Parties

3.1 Payment Processing Partners

To process your deposits and withdrawals, 77aec shares the minimum necessary financial data with our payment processing partners, which include bKash, Nagad, Rocket (Dutch-Bangla Bank MFS), Upay, and card processing networks (Visa and Mastercard). These partners receive only the data required to execute the specific transaction — such as your registered mobile number for MFS transfers, or your billing name and masked card details for card transactions. All payment partners are required to handle player data in accordance with their own data protection standards and applicable financial regulations.

3.2 Game Content Providers

The games available on the 77aec platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Habanero, NetEnt, Ezugi, Microgaming, and Play'n GO. When you play a game supplied by one of these providers, a session token and anonymised player identifier are transmitted to the provider's game server to enable gameplay. This data does not include your full name, contact details, or financial information. Game providers use this data solely for the purpose of delivering the game session and maintaining game integrity.

3.3 Identity Verification Services

Where 77aec uses a third-party KYC service provider to assist with identity document verification, your submitted documents and associated data are shared with that provider for the sole purpose of verification. KYC providers are bound by contractual data protection obligations and are not permitted to use your data for any other purpose.

3.4 Legal and Regulatory Disclosure

77aec may disclose player personal data to law enforcement authorities, regulatory bodies, or other competent authorities where we are legally required to do so — for example, in connection with an AML investigation, a court order, or a regulatory compliance request. In such cases, 77aec will disclose only the data specifically required by the legal obligation and will not volunteer additional information beyond what is legally mandated.

3.5 Business Transfers

In the event that 77aec undergoes a business restructuring, merger, acquisition, or sale of assets, player data held by the platform may form part of the assets transferred to the new entity. In such circumstances, players will be notified via their registered email address in advance of any transfer, and the receiving entity will be required to uphold the privacy standards set out in this Privacy Policy.

4. Cookies & Tracking Technologies

77aec uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and improve the overall player experience. This section explains what cookies we use, why we use them, and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and recall information about your session or preferences. Cookies do not contain executable code and cannot carry viruses or malware.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control which non-essential cookies are placed on your device through your browser's privacy and cookie settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or be notified when a new cookie is set. Please note that disabling essential or security cookies may prevent you from logging in to your 77aec account or using certain platform features. Instructions for managing cookies in popular browsers are available through your browser's help documentation.

4.4 Third-Party Tracking

77aec does not allow third-party advertisers to place tracking cookies on the 77aec platform. Any analytics tools used by 77aec are configured to anonymise IP addresses and are governed by data processing agreements that restrict the use of collected data to the analytics purpose only.

5. Data Security & Storage

5.1 Encryption

All data transmitted between your device and the 77aec platform is encrypted using TLS 1.2 or higher. This ensures that your personal and financial data cannot be intercepted in transit by any unauthorised party. Sensitive data stored in our databases — including passwords, identity documents, and payment references — is encrypted at rest using industry-standard encryption algorithms.

5.2 Access Controls

Access to player personal data within 77aec's internal systems is strictly controlled on a need-to-know basis. Staff members are granted access only to the specific data categories required to perform their role. All access to sensitive player data is logged, and access logs are reviewed periodically as part of our internal security auditing process. Staff with access to personal data are required to complete data protection training and are bound by confidentiality obligations.

5.3 Infrastructure Security

The 77aec platform is hosted on secure server infrastructure protected by firewalls, intrusion detection systems, and regular vulnerability scanning. We conduct periodic security assessments and apply security patches in a timely manner. In the event that a security vulnerability is identified, our incident response team is activated immediately to contain the risk and restore full security.

5.4 Data Breach Response

In the unlikely event of a data breach that affects your personal information, 77aec will notify affected players via their registered email address as promptly as reasonably possible after the breach is identified and contained. The notification will describe the nature of the breach, the categories of data affected, the steps 77aec has taken to address it, and any recommended actions for affected players to protect themselves.

5.5 Data Storage Location

77aec's primary server infrastructure is operated in secure data centres. Player data associated with Bangladesh accounts is handled with appropriate technical and organisational safeguards regardless of server location. Where data is processed by third-party service providers, those providers are required to maintain security standards consistent with or exceeding those applied by 77aec directly.

6. Your Rights Over Your Data

As a registered 77aec player, you hold a number of rights in relation to the personal data we hold about you. 77aec is committed to honouring these rights promptly and without creating unnecessary barriers to their exercise. To exercise any of the rights described in this section, please contact our support team through the official contact details provided in this document.

6.1 Right of Access

You have the right to request a copy of the personal data that 77aec holds about you. Upon receiving a verified access request, 77aec will provide a summary of the data categories held, the purposes for which they are processed, and the sources from which the data was originally collected. We will respond to access requests within a reasonable timeframe, typically within 30 days of receiving a complete and verified request.

6.2 Right to Correction

If any of the personal data 77aec holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For routine information such as your contact details or residential city, you may be able to update these directly through your account settings. For data that cannot be self-updated — such as your registered name or date of birth — please contact our support team with documentary evidence of the correct information.

6.3 Right to Deletion

You may request that 77aec delete your personal data. We will honour deletion requests where the data is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires us to retain it. Please note that certain data — particularly transaction records and identity verification documents — must be retained for defined periods to comply with AML regulations and financial record-keeping requirements, even after your account has been closed. In such cases, we will explain which data must be retained and why.

6.4 Right to Withdraw Marketing Consent

If you have previously consented to receive marketing communications from 77aec, you may withdraw that consent at any time. Withdrawal of marketing consent does not affect the lawfulness of processing that took place before consent was withdrawn. You will continue to receive essential service communications (transaction confirmations, security alerts, and account notifications) regardless of your marketing consent status.

6.5 Right to Data Portability

Where technically feasible, you may request that 77aec provide a copy of your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider. This right applies to data that you directly provided to us and that we process on the basis of your consent or a contractual obligation.

6.6 Exercising Your Rights

To exercise any of the rights described above, please contact our support team using the contact details provided in Section 8 of this Privacy Policy. To protect your privacy and prevent unauthorised requests, we may ask you to verify your identity before we process your request. We will not charge a fee for handling data rights requests in normal circumstances.

7. Data Retention

77aec retains player personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable legal, regulatory, or contractual obligations. The following table provides a general guide to our data retention practices.

Once the applicable retention period has elapsed and there is no overriding legal basis for continued retention, 77aec will securely delete or anonymise the relevant data in accordance with our internal data destruction procedures.

7.1 Dormant Account Data

Player data associated with dormant accounts — accounts with no login activity for 12 or more consecutive months — is retained in accordance with the periods set out in the table above. Dormant account data is subject to the same security controls as active account data. Players can reactivate a dormant account at any time by logging in and completing any required re-verification steps, after which their historical data will be accessible in the normal way.

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

77aec reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this policy, registered players will be notified via their registered email address or through a prominent notice on the 77aec platform. The effective date displayed at the top of this document will be updated to reflect the date on which the revised policy comes into force.

Your continued use of the 77aec platform after the effective date of any revision constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with the revised terms, you should cease using the platform and contact our support team to request account closure. Any data collected prior to the effective date of a revision will continue to be governed by the version of the policy in force at the time of collection, except where the revision is required by law.

8.2 Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77aec handles your personal data, please contact our support team. Our customer support desk operates 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). You can find our support email address in the footer of this page — please note that the email address is displayed as plain text and is not a clickable link.

When contacting us about a data rights request, please include your registered account username or email address, a clear description of your request, and — where your request involves verification of identity — a copy of a suitable identification document. This helps us process your request accurately and securely.